Refund Policy

At Bibibay Baby Store, we strive to ensure your complete satisfaction with every purchase. However, we understand that sometimes things don't go as planned. That's why we've outlined our refund policy to make your shopping experience as seamless and worry-free as possible.



We offer a 30-day money back guarantee on all eligible items. If you're not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund. Please note that certain products may be subject to specific return policies, which will be clearly stated on the product page.



To be eligible for a refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging. Additionally, certain items such as perishable goods, personalized products, and gift cards are exempt from being returned.



To initiate a refund, simply contact our customer support team at info@bibibaystore.com. Please provide your order number and a brief explanation of the reason for the return. Our dedicated team will guide you through the process and provide you with a return authorization if applicable.



You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.



Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.



If you need to exchange an item for the same or a different product, please contact us at [Your Contact Information]. We will guide you through the exchange process and provide you with the necessary instructions.



If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us at info@bibibaystore.com. Our friendly customer support team is here to assist you and ensure that you have a positive shopping experience with us.

Thank you for choosing Bibibay Baby Store. We appreciate your business and look forward to serving you again in the future.

Sincerely.

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